From censorship attempts to personality conflicts, librarians across all settings can, at times, face unexpected challenges or confrontations from an angry or upset patron, community member, coworker or concerned citizen. Knowing how to handle these difficult conversations in ways that can lead to a healthy resolution is critical.
The LeRoy C. Merritt Humanitarian Fund and OIF are cosponsoring a free webinar on April 11 focused on defusing workplace challenges. The webinar, “Moving Difficult Conversations Toward Positive Outcomes: Coping with Challenges in the Library Workplace,” will feature Angela Maycock, OIF assistant director, and Caitlin Williams, Ph.D., an award-winning author, speaker and coach on topics related to workplace issues and professional development. Also cosponsoring the webinar is the ALA JobList Placement Center.
The live webinar, scheduled for noon CDT, will be recorded and made available asynchronously as a webcast one month later.
This online learning event will offer insight and preparation for approaching these difficult conversations with an open and positive mindset, provide the tools to defuse the situation and equip attendees with the skills and behaviors for moving these types of conversations toward a positive outcome.
Note: This webinar is purely informational. It is not intended as legal advice and should not be treated as such. If you have questions about your employment situation, we recommend that you consult with legal counsel licensed in your state with respect to your individual situation.