A recording of last month’s webinar, “Moving Difficult Conversations Toward Positive Outcomes: Coping with challenges in the library workplace” is now available at no cost.  The hour-long webcast provides tips for dealing with conflict resolution – whether among co-workers or with upset patrons or concerned community members.

The presenters are Angela Maycock, OIF assistant director, and Caitlin Williams, Ph.D., an award-winning author, speaker and coach on topics related to workplace issues and professional development.  To listen to the webcast and view the slides, visit https://ala.ilinc.com/register/rbscfsr and enter your name and email address.

“Moving Difficult Conversations Toward Positive Outcomes” was cosponsored by ALA JobLIST Placement Center and OIF, in conjunction with the LeRoy C. Merritt Humanitarian Fund.